Every single individual who calls the tech support variety is desirous to talk to a true person right away.  No person wants to need to soar by way of a maze of issues in hopes of just being set in the que to speak to a real individual!  

Hey @DjE we can easily undoubtedly do what we are able to to assist. Are you able to be sure to send us A non-public concept and we will go from there?

• A pal who can also be a Telus customer confirmed me his strategy specifics, and He's getting an identical plan for considerably much less without having to purchase units, which contradicts what Abdul advised me.

If an automated assistant asks for The explanation of one's call, point out "I want to make payment preparations for my mobility bill".

• I originally renewed my contract after Talking using an agent named Abdul, who gave me a deal that I accepted, even though it couldn’t match a proposal from Rogers.

I realize it is vitally annoying simply because I am in precisely the same problem, nevertheless it can be about the Television set signal that has been missing. 

Payment impacting alterations will require a phone contact but in advance of doing that, have you tried out the payment arrangement possibilities on-line?

Unquestionably not the knowledge we want our customers to have. Be at liberty to mail us A personal message and we could explore our options for getting this fixed to suit your needs.

I have not been so disappointed with a company.  It really is unachievable to get answers from Telus.  My Invoice has actually been transformed numerous situations telus billing support considering the fact that signing up with them a year back after a promoter arrived to our doorway and drew us in with attractive provides.  She even stated Telus would purchase Shaw's contract penalty to move us above.  I regret each 2nd of relocating.  It requires up many of the afternoon to talk to somebody at Telus.  Hold instances estimate an hour or so only being forwarded to anyone and placed on keep for an additional hour.  My deal settlement displays what my Invoice ought to be Nevertheless they arbitrarily modify my bill to one hundred.

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The TELUS crew acknowledges that our operate spans a lot of Territories and Treaty spots and we have been grateful for the traditional Information Keepers and Elders who are with us now, those who have absent just before us and the youth that encourage us.

The TELUS team acknowledges that our do the job spans numerous Territories and Treaty regions and we're grateful for the normal Know-how Keepers and Elders who're with us right now, anyone who has absent right before us as well as youth that encourage us.

It is a enormous waste of your time and only creates an exceedingly annoyed customer ahead of they get to talk to the CSR and now the CSR has to handle an previously pressured to their Restrict customer.